Atlas Service Operations

Technician Command Center

Current work, next work, and capacity

WOODY FOLSOM

AUTOMOTIVE GROUP

Quick Assign

Select an RO and choose a technician.

Assignment History

Customer Lounge

Thank you for choosing Woody Folsom!

Atlas Scan

Photograph the Reynolds technician copy and confirm the dispatch fields.

Privacy: the photo is previewed on this device and is not saved in the Atlas database.

📷 Take Photo / Choose Image

WAITER Word Check

Take a photo, then confirm WAITER manually if needed.

Not scanned

No technician-copy photo selected.

Review Before Import

Only confirmed information is added to Dispatch.

Atlas will straighten the page and read the RO number, customer last name, VIN, and advisor. Confirm both fields before importing.

Take a photo to begin reading.

RO Number

Customer Last Name

Vehicle (Year / Make / Model)

Advisor

Pay Type

Customer Type

Priority

Repair Category

VIN (read-only scan result)

DTCs

Customer Complaints / Operations

Internal Note (optional)

I reviewed the technician copy and confirmed these fields.

Technician Work Queue

One-tap status and ETA updates

Advisor RO Lookup

Parts Command Center

Update parts status and ETA. Technicians and advisors receive alerts when parts arrive.

Completed RO History

RO	Customer	Advisor	Technician	Complaint	Completed

Service Operations Overview

Technician Workload

Current Bottlenecks

Advisor Workload

Technician Qualifications

Choose the repair categories each technician is qualified to receive. Atlas will use these before workload.

Customer Service Lounge

Thank you for choosing Woody Folsom CDJR